Emergency Dental Care
Severe toothache, swelling of the gum or face, a broken tooth or a tooth knocked out in an accident should not wait. Our clinic in Baku gives these problems priority: call us or send a WhatsApp message and, during opening hours, we will offer the nearest available appointment — on the same day whenever the schedule allows. The exact time depends on the doctors' schedule that day.
Contact the clinic about an urgent dental problem
Call or send a WhatsApp message — during opening hours we will offer the nearest available appointment, on the same day whenever possible. When the clinic is closed no dentist is available; your messages will be answered during opening hours.
Opening hours
Mon–Fri: 09:00–19:00
Saturday: 09:00–15:00
Sunday: closed
Do not wait for a dental appointment if you have
- Difficulty breathing
- Serious difficulty swallowing or opening your mouth together with swelling
- Swelling spreading quickly towards the eye or down the neck
- Heavy bleeding that firm pressure does not stop
- A major injury to the face or jaw, or a suspected jaw fracture
- Loss of consciousness, or vomiting or confusion after a head injury
- High fever and feeling severely unwell
In these situations call 103 (ambulance) straight away or go to the nearest hospital emergency department. Smile by Dr. Bakhtiyar is an outpatient dental clinic and does not replace emergency medical services or a hospital.
The first goal of urgent dental care is to bring pain and inflammation under control; the second is to deal with the cause. Sometimes both happen in one visit — a broken filling is restored, or an inflamed root canal is opened and cleaned. In other cases the first visit relieves the pain and the full treatment is planned separately. Which route is right can only be decided after an examination and, when needed, an X-ray.
Panoramic X-rays and 3D cone-beam CT (CBCT) are done in the clinic itself, so you will not need to go elsewhere for imaging. Depending on the cause, you will be seen by an oral surgeon and implantologist, an endodontist, a restorative dentist or a paediatric dentist.
What counts as a dental emergency?
Do not put off an examination if you have:
- Severe or persistent toothache — especially pain that wakes you at night or returns as soon as a painkiller wears off
- Swelling of the gum or face, pus or a bad taste in the mouth — possible signs of a dental infection (abscess)
- A tooth that is broken, loose or pushed out of position after a blow, fall or sports injury
- A permanent tooth knocked out completely — here every minute counts
- Bleeding that will not stop after an extraction or another procedure
- A broken filling, crown, bridge or veneer that causes pain
- Pain, swelling or fever that gets worse after dental treatment
- Pain or swelling around an implant, or a loose implant crown
What to do before you reach the clinic
These steps do not replace an examination — they simply help you avoid making things worse.
- Knocked-out permanent tooth: hold the tooth by the crown (the white part you normally see), never by the root. If it is dirty, rinse it under cold running water for no more than 10 seconds — do not scrub it. If you can, put it back in its socket and bite gently on a clean tissue; if not, keep the tooth in milk. Call the clinic straight away — the best results come when help is given within the first hour. Do not put a baby tooth back in.
- Bleeding: press a clean gauze pad or tissue firmly on the area (bite on it) for 15–20 minutes and avoid rinsing repeatedly. If the bleeding does not stop, call us.
- Broken tooth or restoration: keep any fragments in a clean container and bring them with you; avoid chewing on that side and very hot or cold food and drinks.
- Pain: an over-the-counter painkiller taken as directed on the pack or by your doctor may help for a while. Never place a tablet against the gum or tooth — it burns the soft tissue.
- Swelling: apply a cold compress wrapped in a cloth to the outside of the face for 15–20 minutes at a time. Do not use heat, do not squeeze the swelling and do not start antibiotics without a prescription.
How urgent assessment works
- 1
Contact
Call +994 55 501 01 07 or send a WhatsApp message with a short description of the problem. You can attach a photo if you like.
- 2
Brief questions
Our administrator asks how long the problem has lasted, where the pain is, and whether there is swelling, injury or fever.
- 3
Appointment
We check the doctors' schedule and offer the nearest free slot — on the same day whenever that is possible during opening hours.
- 4
Examination
The dentist examines the tooth and surrounding tissues; if clinically indicated, a panoramic X-ray or 3D CBCT is taken in the clinic.
- 5
Decision
Depending on the diagnosis, the dentist either relieves the pain and inflammation straight away or carries out treatment during the same visit or under a separate plan. No specific treatment or outcome is promised before the examination.
Which dentist and treatment you may need
It depends on the cause: extractions, draining an abscess and dental trauma — dental surgery (Dr. Bakhtiyar Aliyev); pulpitis and root canal infection — root canal treatment (Dr. Saig Gahramanov); broken fillings and deep decay — caries treatment; toothache and dental injuries in children — paediatric dentistry (Dr. Aygul Janiyeva); problems around an implant — dental implants. When imaging is needed — 3D diagnostics.
Prices for an urgent visit
The initial visit, panoramic X-ray and 3D tomography are charged according to our standard price list. The cost of treatment depends on the diagnosis and is explained after the examination.
| Initial visit, consultation and personalised treatment plan | $35 |
| Panoramic X-ray | $20 |
| 3D tomography (CBCT) | $60 |
Prices are set in Azerbaijani manat (AZN); US dollar amounts are approximate, converted at the exchange rate of 2026-10-04. The AZN amount is what is charged. Prices come from the same source as the Prices page; the final amount is set after your examination. All prices →
Sources
- IADT guidelines for the management of traumatic dental injuries: General introduction (2020) — Dental Traumatology
- IADT guidelines: 2. Avulsion of permanent teeth (2020) — Dental Traumatology
- IADT guidelines: 3. Injuries in the primary dentition (2020) — Dental Traumatology
- Dental abscess — NHS
- Toothache — NHS
If this sounds familiar
If you have one of these complaints, this service may be right for you:
- “My tooth hurts badly and painkillers don't help”
- “My face is swollen”
- “I broke a tooth”
- “My child's tooth was knocked out”
- “Bleeding won't stop after an extraction”
- “My crown fell out and it hurts”
Frequently asked questions
What is considered a dental emergency?
Severe or persistent pain, swelling of the gum or face, a broken or loose tooth, a permanent tooth knocked out in an accident, bleeding that will not stop, a painful broken filling or crown, and pain that worsens after treatment. These should be examined without delay.
Can I contact the clinic about severe tooth pain?
Yes. Call +994 55 501 01 07 or send a WhatsApp message. Severe pain is given priority, and during opening hours we offer the nearest available appointment — the same day when possible. The exact time depends on the doctors' schedule, so please contact us before coming in.
What should I do if a permanent tooth is knocked out?
Hold the tooth by the crown, not the root. If it is dirty, rinse it briefly (up to 10 seconds) in cold water. If you can, put it back in place and bite on a tissue; if not, keep it in milk and call us immediately. The chance of saving the tooth is highest when help is given within the first hour. Baby teeth should not be put back.
What should I do if my face is swollen?
Facial or gum swelling is often a sign of a dental infection and needs prompt assessment — call the clinic. Do not apply heat and do not start antibiotics on your own. If the swelling spreads quickly towards the eye or neck, or breathing or swallowing becomes difficult, call 103 or go to a hospital without waiting.
Does a broken crown or filling need urgent care?
Yes, as soon as possible if it hurts, leaves a sharp edge cutting your tongue or cheek, or if the crown on an implant has become loose. If there is no pain, a routine appointment within the next few days may be enough. Keep the crown or fragments and bring them with you.
When should I go to a hospital instead?
Call 103 or go to a hospital if you have difficulty breathing, serious difficulty swallowing or opening your mouth together with swelling, swelling spreading rapidly to the eye or neck, heavy bleeding that pressure does not stop, a major facial injury, loss of consciousness, or you feel severely unwell. A dental clinic does not replace emergency medical services.
Doctors performing this treatment
Dr. Bəxtiyar Əliyev · Dr. Saiq Qəhrəmanov
Implantologist · Digital Dentistry · Founder of the clinic · Endodontist